Shipping Policy
At Comfortably Dumb, we are committed to delivering your orders in a safe and timely manner. Please read our shipping terms below:
1. Order Processing
Orders are processed within 1–2 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
2. Shipping Methods & Timelines
We partner with trusted courier partner Shiprocket:
Estimated delivery timelines:
Metro Cities: 3–5 business days
Non-Metro Cities: 5–7 business days
Remote Areas: 7–10 business days
Delivery timelines may vary depending on factors beyond our control (such as courier delays, strikes, natural calamities, or local restrictions).
3. Shipping Charges
We offer free shipping on orders across India.
4. Cash on Delivery (COD)
We offer free shipping across India for all prepaid orders. For COD orders, an additional fee is applicable to "cash handling" by the carrier partner.
5. Tracking Orders
Once your order is shipped, you will receive a tracking number via email/SMS to monitor your shipment.
6. Delays & Issues
While we strive to deliver on time, unforeseen delays may occur.
If your package is delayed beyond the estimated delivery time, please contact our customer support at [support email/phone].
In case of lost or undelivered shipments, we will either issue a full refund or resend the product at no additional cost, as per your preference.
7. International Shipping
Currently, we [do/do not] offer international shipping.
8. Contact Us
For any queries related to shipping, please write to us at hello@comfortablydumb.in